General business terms for the agency of travel services
These business terms apply for the arrangement of contracts for holiday accommodation between landlords / tour operators (hereinafter referred to as "Service Provider") and customers by CASAMUNDO GmbH Drehbahn 7, D-20354 Hamburg. The respective contractual terms of Service Provider shall also apply.
1. Conclusion of contracts
1.1 Your telephone, electronic or written booking request constitutes a binding offer to CASAMUNDO for the conclusion of a travel agency agreement. In submitting an offer over the Internet, the customer is making CASAMUNDO a binding offer on the basis of an agency agreement. CASAMUNDO reserves the right to accept or reject such offers. A contract is deemed concluded when CASAMUNDO or Service Provider contacts the customer in writing, by phone or e-mail, confirming the booking. If a customer cancels subsequently, cancellation fees may be incurred for the customer.
1.2 The customer undertakes to immediately verify the correctness of the booking confirmation received and to advise the tour operator and CASAMUNDO of any errors. Advice of any discrepancies must be given in a timely manner.
2.1 CASAMUNDO is liable vis-à-vis the customer for the proper arrangement of the contract in accordance with the duties of care of a prudent businessman. In principle, CASAMUNDO is only liable on the basis of this agreement for the lack of assured properties. In the event that major obligations are breached and in the event of a breach of other contractual obligations, CASAMUNDO is exclusively liable in cases involving intent and gross negligence. Liability of CASAMUNDO in the event of ordinary negligence is limited to the value of the trip booked and, in any case, to foreseeable and typical damages. The above shall not affect statutory no-fault liability on the part of CASAMUNDO.
2.2 CASAMUNDO excludes liability for breaches of duty attributed to ordinary negligence providing this does not concern material duties laid down in the contract, damages resulting out of injury to life, limb or health or warranties. The same applies for breaches of duty on the part of our vicarious agents.
3. Payment / travel documents
3.1 Depending on the landlord / tour operator, the rent is to be paid by invoice, transfer, bank debit or credit card. Here, the customer must ensure that any bank fees (domestic or international) attributed to a transfer of the rent will not be charged to the landlord / tour operator. The payment methods available for the desired property are listed under the item "Method of Payments" on the "Booking" page.
3.2 Your account or credit card will be charged upon acceptance of the booking by the tour operator.
4. Notice regarding passport, visa, currency and health regulations
Every customer is himself responsible for following valid national and international entry, departure, health, passport and visa regulations.
5. Withdrawal / rebooking
Customer may, at any time, withdraw from the agency agreement and the booked trip (cancellation). The date of receipt for the notice of withdrawal is decisive in this respect. It is recommended that the customer provide notice of withdrawal in writing or via e-mail. Cancellation fees may be incurred depending on the cancellation date and the contractual provisions of Service Provider.
We recommend that you arrange at least travel cancellation insurance. Travel health insurance is also recommendable even when travelling to other European countries as also minor accidents can incur substantial costs, which may not necessarily be covered by the average health insurer.
We take the privacy of your personal data very seriously. The personal data you provide to us is collected, processed and utilised in accordance with statutory provisions. For more details, please read our privacy statement.
8. Final provisions
8.1 If one of the above provisions is or becomes invalid, the remaining provisions shall retain their validity. The validity of the contract as a whole remains unaffected. Invalidity of the arranged travel agreement does not affect the agency agreement.
8.3 These business terms are governed by British Law.